What strengths do you have personality-wise to diffusesituations where a project stakeholder-with considerable interestis angry with you? How can you use those strengths to turn thingsaround? How can you work directly with the stakeholder and throughothers to change direction? Think of an example in life wheresomeone was mad at you and how you dealt with in such a way as bothparties left the interaction feeling like understandingoccurred.
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