Suppose that you are evaluating an ATM, do the following:
(a) Use Cognitive Walkthroughs to justify each user action forwithdrawing cash from the ATM following the below actions.
• Insert card
• Enter PIN
• Press Withdraw Cash
• Enter the amount
• Press OK
• Remove card
• Remove money
• Remove receipt
(b) Do a Heuristic Evaluation of the ATM screen designs used in(a).
Provide images to support your analysis of both (a) and (b).
Expert Answer
Answer to Suppose that you are evaluating an ATM, do the following: (a) Use Cognitive Walkthroughs to justify each user action for…